Celebrity Revelations! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions under which you may return or exchange items purchased from our website or mobile application (the “Service”). Please read this policy carefully before making a purchase.
Returns and Exchanges
Eligibility: We accept returns and exchanges for items purchased through the Service within [number] days from the date of purchase. To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging, including all tags and labels.
Non-Returnable Items: The following items are non-returnable:
- Digital downloads or any downloadable content.
- Items that have been personalized or customized.
- Items marked as “final sale” or “non-returnable.”
- Perishable goods, such as food or flowers.
How to Initiate a Return or Exchange
Contact Us: To initiate a return or exchange, please contact our customer service team at [customer service email] within [number] days of receiving your order. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.
Return Authorization: Once your return or exchange request is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to proceed. Please clearly mark this RAN on the outside of your package.
Shipping and Handling
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Condition of Return: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the safe return of your item. We are not responsible for lost or damaged items during return shipping.
Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process your refund within [number] business days. Refunds will be issued to the original form of payment.
Exchanges: If you are requesting an exchange, we will process the exchange once we receive and inspect the returned item. If the requested exchange item is of greater value, you will be required to pay the price difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email]. We will provide instructions on how to return the item and may offer a replacement, exchange, or refund, depending on the circumstances.
Contact Us
If you have any questions about our Return Policy or need assistance with a return or exchange, please contact our customer service team at [email protected]